Privacy Policy

Our commitment to privacy and data protection is reflected in this Privacy Statement, which describes how we collect and process "personal information" that identifies you, like your name or email address or phone number. Any other information besides this is considered "non-personal information." If we store personal information with non-personal information, we'll consider that combination to be personal information.

References to our "Services" at Tellow AI (tellowai.com) in this statement include our website, apps, and other products and services. This statement applies to our Services that display or reference this Privacy Statement. Third-party services that we integrate with are governed under their own privacy policies.

Information We Collect

We collect information about you in the following ways:

You Provide It to Us Directly:

• Name and Contact Information: We collect details such as name, email address and phone number.
• Payment Information: If you make a purchase, your payment details, such as credit card numbers and financial account information, may be collected and processed by a trusted third-party payment service provider. We do not store or have direct access to your full payment information.
• Content and Files: We collect and retain the photos, documents, or other files you send to us in connection with delivering our Services, including via email or chat.

We Collect It Automatically Through Our Products and Services:

• Identifiers and Device Information: When you visit our websites, our web servers log your Internet Protocol (IP) address and information about your device, including device type, operating system, browser, and other software including type, version, language, settings, and configuration.
• Usage Data: We log your activity on our website, including the URL of the website from which you came, the pages you viewed, the time spent on each page, access times, and other details about your actions on our website.

From Third-Party Sources:

• Third-Party Partners: Third-party applications and services, including social networks you choose to connect with or interact with through our services.
• Service Providers: The trusted third parties that collect or provide data in connection with work they do on our behalf.

Inferred Information:

We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics. For example, we infer your general geographic location based on your IP address.

Information Use

We use each category of personal information about you for the following purposes:

• To Provide Our Services: Deliver personalized AI-generated content and fulfill transactions.
• To Improve and Develop Our Services: Analyze data to improve our products and user experience.
• To Communicate with You: Provide customer support, send service updates, and share promotional content.
• To Comply with Legal Obligations: Meet regulatory requirements and address lawful requests.

Information Sharing

We share your information in the following ways:

• With Your Consent: When we've asked for and received your explicit consent to share your information.
• With Third-Party Service Providers: For payment processing, cloud storage, and other services required to deliver and improve our Services.
• For Legal Compliance: To comply with laws or respond to lawful requests, provided that we notify you unless legally prohibited.
• For Corporate Transactions: In the event of a corporate restructuring or change in our organizational structure or status to a successor or affiliate.

Information Protection

We implement physical, business, and technical security measures to safeguard your personal information. In the event of a security breach, we will notify you so that you can take appropriate protective steps. We only retain personal information for as long as necessary to provide the services or fulfill the purposes outlined above.

Data Retention and Cross-Border Data Transfers

We retain personal data for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. As part of normal operations, your information may be stored in computers in other countries outside of your home country. By giving us information, you consent to this kind of data transfer.

Your Rights

If you are in the European Economic Area, United Kingdom, Switzerland, or California, you have the following rights:

• Access Your Personal Information: Request a copy of the information we hold about you.
• Correct or Erase Data: Update or delete your personal information.
• Object to Processing: Restrict or object to the processing of your personal data.
• Data Portability: Receive a copy of your personal information in a usable format.

User-Uploaded Content and Consent

Tellow AI requires that users upload only photos they own or for which they have obtained explicit, written consent from the individuals depicted.

Misuse of personal data, such as uploading photos of others without their consent, violates this Privacy Policy. If unauthorized content is detected, Tellow AI may:

• Immediately delete the content in question.
• Suspend or terminate the user account responsible for the upload.
• Notify the individuals affected and, where required by law, report the incident to relevant authorities.

Users are solely responsible for ensuring compliance with applicable privacy and consent laws in their jurisdiction when uploading content.

Children's Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it. If you believe that we might have any information from or about a child under 13, please contact us.

Changes to this Privacy Policy

We may update this Privacy Statement from time to time. Updates will be posted online with an effective date. Continued use of our services after the effective date of any changes constitutes acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]